Order Processing Time
Our pieces are made-to-order, so once we receive your order, it goes into production for 3-5 days, and it takes around 5-7 days to arrive at your destination. You should receive your order approximately 2 weeks after you place it. (please keep in mind that if there are delays at customs in your country, this is outside of our hands)
Shipping charges for your order will be calculated and displayed at checkout.
We currently offer free standard international shipping for orders above 555 Euro.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Soul Creations Moorea is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.